Javed Khan Discusses the Role of 24×7 Outsourcing in Modern Brokerage Operations
London / Dubai / India — August 2026: The global brokerage industry operates across multiple markets, making continuous customer support and efficient operational management increasingly important. For companies serving clients across different geographical regions, traditional office-hour support may not always meet the needs of an international customer base.
Javed Khan, Director of Prixim Global, discusses how the company’s outsourcing division is helping brokerage businesses approach these operational challenges.
Q1: Why is 24×7 operational support becoming important for brokerage companies?
Javed Khan: Brokerage businesses can serve customers from different countries and time zones. Their customers may require assistance outside conventional working hours. A 24×7 operational model allows businesses to maintain support coverage across different regions and provide greater continuity.
Q2: How does Prixim Global provide this service?
Javed Khan: We offer outsourcing services through our ForexOutsource brand from our India Delivery Center. We have already catered to more than 30 brokerage companies.
Our delivery model supports multiple languages and 24×7 time zones, allowing brokerage businesses to extend their operational coverage without necessarily building every support function internally.
Q3: What type of outsourcing services do you provide?
Javed Khan: Our services can include customer care, live chat, email support, technical support, KYC and reporting, server management and complaint management. The scope can be customized according to the requirements of each brokerage.
Q4: Why did you choose India as a delivery location?
Javed Khan: India provides access to a large and diverse professional talent pool. It also offers an environment in which international service teams can be developed. Our India Delivery Center is an important part of our ability to support global clients.
Q5: How important is multilingual support for your clients?
Javed Khan: It can be very important when a brokerage operates across different markets. Customers may prefer to communicate in their local language, so multilingual support can improve accessibility and communication.
Q6: Does outsourcing mean businesses have to give up control over their operations?
Javed Khan: Not at all. Outsourcing can be structured around clearly defined functions and processes. Businesses can retain management control while using specialized teams for selected operational activities.
Q7: Does Prixim Global also provide technology solutions?
Javed Khan: Yes. We provide MT5, Match-Trader, PriximTrader and prop trading technology, along with hosting, CRM, website development and DevOps services.
Q8: What is your vision for ForexOutsource and Prixim Global?
Javed Khan: We want to continue expanding our capabilities and support more businesses with reliable technology and operational solutions. Our broader objective is to become a trusted partner for the international brokerage and fintech ecosystem.
About Prixim Global
Prixim Global, led by Director Javed Khan, provides technology, outsourcing and integration solutions to brokerage, forex, fintech and related businesses. Through ForexOutsource, its India Delivery Center has catered to 30+ brokerage companies, delivering multilingual and 24×7 timezone outsourcing support.
*For more information, visit
https://www.instagram.com/priximglobal
